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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at +91 9159715557 or send us an email at rsrsilks@gmail.com

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CUSTOMER CARE

www.rsrsilks.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.

SHIPPING

 

Terms and Conditions



Terms & Conditions:


The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "We" or "us" or "our") provides the information contained on the website or any of the pages comprising the website ("Website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and condiitions, policies and notices which may be applicable to a specific section or module of the website. 

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. Which together with our privacy policy govern http://www.rsrsilks.com relationship with you in relation to this website.

The term 'rsrsilks.com or 'us' or 'we' refers to the owner of the website whose registered office is

No.37, Chinnamani Street, Thirunagar, Madurai - 625006. Tamilnadu, India. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

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  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and meterials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information  abailable through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to , the operator are acknowledged on  the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links ot other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without www.rsrsilks.com prior written consent.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

SHIPPING / RETURN POLICY

SHIPPING POLICY
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FOR DOMESTIC ORDERS:

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 •    RSR SILKS to deliver products within India and states all over India at its own cost guarantees.


 •    Would be processed within 3-7 days and shipping will be done through reputed domestic courier company.


 •    We only sell the stuff which is available with us in warehouse. What you see on the site catalog is stocked with us.         Usually your order will be delivered within 2-7 days of being dispatched from our warehouse depending on the             location. When order is dispatched, you'll receive a confirmation mail with tracking details. We ship the order from         our warehouse within 24-48 hours of placing the order and confirmation of payment mode selected.

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SHIPPING POLICY :

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DOCUMENT NO:SSIL/DSPTAT/ 2021 / REV 01

 

 

Delivery and Shipping Policy WITH LOGISTIC PARTNER NAME AND TAT (TURN AROUND TIME)

 

We normally despatch all our orders within 48-72 hours of receiving the order. We deliver the products throughout the world using our logistic partners DHL, Blue Dart, Speed Post, and for domestic delivery using established Local Couriers depending upon the destination. Depending on the geographic location of the customer it may take about 3 to 12 working days to deliver the product to the customer door.

The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customers requirement, it shall need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered.

Domestic Orders:

The following conditions are applicable for shipping within India.

No Free shipping unless otherwise stated during an offering on the website.

Shipping charges as applicable shall either be there on the site or intimated to the customer if required at the time of placement of order.

Delivery Time: 9:00 AM – 5:00 PM (IST) during Business Days i.e., Monday to Saturday only,

We appreciate our customers buying during Holidays, and we make all efforts to ship the goods during Holidays, but we do not guarantee shipping or deliveries during public holidays.

Express shipping charges would be additional and free shipping would not be applicable for Express shipping requests.

Request our customers to plan their shopping & delivery in advance to avoid delays.

 

 

International Orders:

The following conditions are applicable for shipping International Orders.

Shipping charges are additional for international orders as applicable and shall differ from country to country and service providers..

We will chose reputed Shipping Service providers / Courier companies such as DHL / FedEx / TNT / DTDC / ICL / First Flight / Professional Couriers, etc. We have special arrangements with a few the providers for giving the best shipping price to our esteemed customers.

International Shipping charges are at actual charges collected by the 3rd Party.

 Express shipping charges would be additional and free shipping would not be applicable for express shipping requests.

 

Mandatory Requirements for shipping:

Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any and also Telephone numbers with an alternate numbers to ensure proper delivery.

 

 

SSIL will make all efforts to deliver your purchased items in minimum time possible, but we will not be responsible for any Loss/damage due to natural calamities, accidents, mistake by shipping service provider.  

 SSIL shall and cannot be liable for any damages/loss due to lack of proper shipping information.

At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. In case if you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you (are aware of this) & check with the security desk.

We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

Customs Duty: For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery which will depend on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that, duties and taxes if any are to be borne be by the customer only.

For any further clarifications or information please write to www.rsrsilks.com

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We deliver within India and outside India. In any case we are not able to deliver at your  location, you shall be informed via call or e-mail.

 

For Indian customers:


 •    Time taken for dispatch: 2-3 days business days
•    Time taken for delivery: 4-7 business days


 Shipping Charges:


 •    Shipping charges on our products shall be mentioned at the time of check out. The said shipping charges are                 volumetric in nature and differ from product to product.

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 •    We will send you the Airway number /docket number through e mail after the products are shipped.


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FOR INTERNATIONAL ORDERS (OUTSIDE INDIA)

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•    All International orders (outside India) would be processed within 3-7 days and shipping through reputed                          International Courier company viz. DHL,UPS Courier & Indian Postal.

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For International customers:


 •    Time taken for dispatch: 3-5 days business days.
•   Time taken for delivery: 8-20 business days.


Shipping Charges:


 •    Shipping charges on our products shall be mentioned at the time of check out. The said shipping charges are                volumetric in nature and differ from product to product.

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 •    We will send you the Shipper's reference number (docket number) along with the courier company details through        e mail.


 •    We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering            the goods to the customer, or if the customer is not available at the time of delivery.


 •    Kindly note that if there are any customs or duties applicable for the ordered items, it would be billed separately to       the customer by the courier company at the time of delivery.


 •    The duties and taxes are not a part of the customer's payment made to us.

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REMOTE AREA SURCHARGE (RAS) FOR INTERNATIONAL ORDERS


 •    According to the policies of the International carrier, an additional surcharge may be levied if the shipping address        is defined by the carrier as a remote area.


 •   This Remote Area Surcharge (RAS) would not be charged at the time of placing the order. Instead, it would be                 informed to you before shipping the goods. You have to pay the surcharge through the website in such case.


•    If the surcharge is not paid within 3 days after our information, we would cancel your order.

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CUSTOMS CLEARANCE FOR INTERNATIONAL ORDERS


 •    Any additional taxes, import duties or customs charges levied in this process will be borne by you.


 •    You are liable to pay the carrier for those charges in such cases.


 •    Hope you would be aware of the laws and regulations governing the import of goods in the country where you             want the items shipped.


 
 
RETURN POLICY

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RETURNS & CANCELLATIONS


•    If your goods are damaged or if you receive an incorrect product, we would be happy to give you the following             alternatives: - Exchange the goods for an alternative of your choice to equal value. No refund!!! Here, we have tried       to answer few common question regarding return/replacement/requests. Please read through these:


 In order to get a defective/unused item replaced:


 •    Returns accepted only for the defective item, not for the dislike or not satisfied item!!


 •    Drop a mail at rsrsilks@gmail.com or call us on +919159715557, within 7 days from the date of delivery.


 •    The defective/unused product will be recalled and a replacement will be shipped immediately, if available. Strictly        not for the not satisfied or disliking of the item, Return charges are payable by RSR for domestic (India) shipments          and   by customer for International shipments.

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 To be eligible for a return, your item must be:

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Ø  Unused

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Ø  Damaged / Defective

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Ø  In the same condition that you received it 

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Ø  Enclosed in the original packing.

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Returns will not be entertained for reasons of slight difference in color 
or Feel of Material. :

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   We only replace items if they are defective or damaged. If you need to exchange it, send us

 an email at rsrsilks@gmail.com requesting for exchange along with the invoice

 or proof of purchase. 

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Return Delivery Address:


RSR SILKS , 37, Thirunagar , Madurai – 625006,Tamilnadu, India.


Note:

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Ø  Sender will be responsible for shipping costs for returning the item. Shipping costs from
     Original purchases are non-refundable.

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Ø  Product needs to be shipped back and received by us within 3-5 business days. Exchange will be processed only after receiving the item in hand after thorough inspection.

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Ø  Once we approve the exchange, we will email you on our procedure to process the exchange.

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Important:

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If you think, you have received the product in a bad condition or if the packaging is tampered

With or damaged before delivery, please refuse to accept the package and return the

Package to the delivery person.

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Refund Policy:

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  • Refunds once eligible will be given equivalent store credit or will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. 

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  • There are rare cases where a few customers might buy an item at the same time. In such cases, when there is limited stock, we might cancel your order and fully refund your money

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PRIVACY POLICY

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The information we have given below provides an overview of the management of information given by the customers to the website.
Protecting the privacy of our customers is something we are keen on. When we seek certain information from the customer for making your experience in the website easier then it is well assured that it will be within the boundaries of the privacy policy.
 
We receive information about your name, birth, contact details, location details and other necessary information related to customer surveys. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
 
When you provide us with personal information to complete a payment transaction, it entails that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
 
All these requirements are to ensure we provide the best service by fulfilling your needs. We may also use your information to contact you for market research purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us rsrsilks@gmail.com
 
We may periodically send promotional emails about new products, special offers or other information that are suitable for you through the given email address.
 
If you believe that any information we are holding on you is incorrect or incomplete, please write to us rsrsilks@gmail.com. We will look through and rectify the error immediately.
 
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately as soon as they are posted on the website and the customers must be aware of the changes.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
THIRD-PARTY PROVIDERS
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
 
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
 
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links
 
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
 
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
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